Privacy Policy

This privacy notice explains in a transparent and meaningful way how Mercutio collects, uses, stores, protects and shares your data, and how you can exercise your rights.

If you have any questions about this notice or Mercutio’s privacy practices, our support team and Data Protection Officer can be reached through the contact page.

Personal data includes any information that identifies you directly (e.g., first name) or indirectly (e.g., email address, phone number) as well as information associated with you (e.g., conversation history or music preferences).

While signing up for Mercutio does not require you to provide information that identifies you directly, using the service may lead you to share information that is considered personal. For this reason, Mercutio treats all collected information as personal data.

The following personal data is collected when you register and use Mercutio. Data marked with * is required to create an account or to use the service and its features.

Contact information
Name, first name*, email address*, phone number, social network IDs, age*, gender*

Identifiers
User ID*, device ID*

Financial information
Payment details*, transactions*

Location
Approximate location (IP address)*

Usage data
Product interactions (including data describing the music request)*

User content
Photos, audio data*, requests sent to Customer Support

Search history
Searches performed in Mercutio*

Diagnostics
Crash data, performance data

Mercutio only uses personal data when a lawful basis applies (consent, contract performance, legal obligation, legitimate interest). The main purposes are described below.

We use your data so you can sign in to Mercutio, troubleshoot issues, search and play audio content, manage favourites and playlists, and share content with others.

- Contact information
- Identifiers
- Location
- Usage data
- User content
- Search history

We use your data to personalise your profile, in-app experience, playlists and content recommendations.

- Contact information
- Identifiers
- Location
- Usage data
- User content
- Search history

We process your payments and comply with accounting and tax obligations (via an external provider).

- Contact information
- Identifiers
- Financial information
- Location
- Usage data

We monitor the service, ensure its security and prevent fraudulent activity.

- Contact information
- Identifiers
- Financial information
- Location
- Usage data
- Diagnostics

We use Matomo Analytics, hosted by Matomo Cloud in the European Union, to understand product usage and improve Mercutio. This processing relies on our legitimate interest. IP addresses are anonymised, no third-party trackers are dropped, and raw event data is kept for 13 months maximum. You can opt out at any time by clicking this link or via the cookie banner.

- Identifiers
- Approximate location
- Usage data
- Diagnostics

We send account messages, editorial recommendations and marketing communications. You can manage your notification preferences at any time.

- Contact information
- Identifiers
- Location
- Usage data
- Search history

We may use your advertising profile to display targeted ads. You can consent or object within your settings.

- Contact information
- Identifiers
- Location
- Usage data

We may display third-party advertisements to paying subscribers if you consent. You can change your preference at any time.

- Contact information
- Identifiers
- Location
- Usage data

We use your data when you contact support or exercise your rights.

- Contact information
- Identifiers
- Financial information
- Location
- Usage data
- User content
- Search history
- Diagnostics

We keep your data only for the necessary period or as required by law, calculated from the last interaction:

3 years
Contact information, identifiers, location, usage data, user content, search history, diagnostics

5 years
Customer support requests

10 years
Financial information

Mercutio implements technical, physical and organisational safeguards (encryption, access controls, logging, staff training, contractual clauses) to protect your data.

Data is processed in France and may be shared with providers and partners worldwide. We require appropriate safeguards such as standard contractual clauses and security measures.

We rely on hosting, payment, analytics and advertising providers. Data sharing is limited to what is necessary and they must protect your information.

We may share data with telecom operators, media groups, music labels or audio manufacturers, strictly when required and under security obligations.

We may share data with parent companies, subsidiaries, in the event of mergers or acquisitions, or with law enforcement when legally required.

You can exercise your rights directly in the app or by using the contact page.

You may request access to and a copy of your data by contacting Customer Support.

You can update contact details and user content in your profile, as well as payment information in your subscription settings.

You can delete your account and associated data from your settings or by contacting Customer Support.

You can manage your cookie preferences via the information banner (“Manage my cookies”) or in your account settings. You may also object to Matomo audience measurement at any time by using the opt-out mechanism provided below.

If you are unsatisfied with our response, you may contact the Data Protection Officer or lodge a complaint with the competent authority.